Sunday, 16 January 2011

Phone Trauma

Many thanks for the messages of sympathy and support.

We've almost got it sorted out now - but we're still finding odd things that have been affected. Voicemail to the workshop doesn't seem to work at the moment, and for a few days we weren't able to recredit the franking machine because it needs to (automatically) call a premium number to perform the transaction. We'd put a block on all premium line calls as soon as we found out what was going on, not imagining for one minute that regular activity would be affected. The result was that we had to queue up at the Post Office every day to get the internet and mail orders sent off. It was like going back to the stone age. How does the Post Office get away with making so many people waste so much time queueing? Answers on a postcard.....

Now comes the row about who pays for the three days of phone calls to premium numbers. I'm just relieved we weren't hit as badly as one victim, who was apparently taken for £18000 !

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